Privacy Policy

1. What Compass Is

Compass is a relationship safety and learning app built by Find Love Safely, LLC. It is designed for adults age 18 and older, especially adults with intellectual and developmental disabilities (IDD), who want support with online safety, communication, friendship, dating, and relationships.

Compass may include ScamCheck, Haven, Learning Pathways, Live Workshops, and optional caregiver-support features.

This page is a plain-language summary. The full Find Love Safely Privacy Policy is the master privacy document and also applies to Compass. If anything on this page differs from the master policy, the master policy controls.

2. Messages You Check with ScamCheck

When you paste a message, add a link, or upload a screenshot, it is sent securely to an AI model to be analyzed. The result comes back to your screen. We do not save the full content of the message, link, or screenshot you check in your Compass account or our app database unless we clearly tell you otherwise and you choose to save it.

If you turn on Save Scan History, we keep a short summary of each check, such as the date, risk level, and brief preview, so you can look back at it. You can turn this off at any time and delete scan history entries from your account.

Please avoid submitting highly sensitive information, such as Social Security numbers, banking information, passwords, private medical information, home addresses, or full names of people who do not need to be identified.

3. Your Account

To use Compass, we keep:

• Your name and email — to create your account, help you sign in, send account-related messages, and provide support.
• Your phone number — optional, only if you want SMS updates.
• Your plan information — such as your subscription, payment status, or access level.
• Your Compass activity — such as badges, streaks, lesson progress, quiz answers, workshop RSVPs, caregiver settings, and saved history if you choose to turn it on.

We may sync your name and email to our customer relationship system, GoHighLevel, so we can send account updates, helpful resources, and related Find Love Safely™ information. We do not sell, rent, or share your personal information with advertisers or data brokers.

If you choose to share information about a disability, your health, or your living situation, we treat it as sensitive. We only use it to make Compass work well and safely for you, we never sell it, and we never use it for advertising. Sharing it is always your choice.

4. Haven

When you practice with Haven, your voice may be sent to our technology partner, ElevenLabs, to power the conversation. We do not keep audio recordings in your Compass account.

We never use your voice to identify you. Find Love Safely does not create or keep a voiceprint or any other biometric identifier, and our vendors are not allowed to use your voice to identify you either.

We do keep a written transcript and a short summary of your Haven session so you can review it later. You can delete any Haven session from your account.

If you invite a caregiver, they may see a weekly activity summary, but they cannot read your full Haven transcripts unless you choose to share them.

Haven is a practice tool, not therapy, crisis support, legal advice, or emergency help. If you are in immediate danger or need urgent help, contact emergency services or a trusted support person right away.

5. Lessons, Workshops, and Progress

We keep track of lessons you complete, quiz answers, badges, streaks, and workshop RSVPs so we can show your progress, personalize your experience, and remind you about events.

This information is visible to you. If you invite a caregiver, they may also see some progress information, such as completed lessons, badges, streaks, and workshop activity.

6. Caregivers

Caregiver features are optional. If you invite a caregiver, they may be able to see a weekly summary of your Compass activity, badges, streaks, lesson progress, and workshop activity. They may also receive an alert if ScamCheck identifies something as higher risk, depending on your caregiver settings.

Caregivers cannot read the full content of messages you check, see screenshots you upload, chat as you, or change your settings. You can remove a caregiver at any time from your account.

7. Who Can See Your Information

Your Compass information is private. Find Love Safely may access limited information when needed to operate Compass, provide support, troubleshoot problems, improve safety, or comply with legal obligations.

If you invite a caregiver, they may see the information described in the Caregivers section. We do not sell your information or share it with advertisers or third-party data brokers.

8. Payments

If you purchase a paid Compass plan, payment information is processed by our payment provider. We do not store your full credit card number in Compass. We may keep limited billing information, such as your plan, payment status, and transaction history, so we can manage your subscription and provide support.

When you start your 7-day free trial, cancel your plan, or ask for your money back under the 30-day money-back guarantee, we share the request with our payment provider and keep a record of it, including the date and the result. We keep those billing records as long as the law and our accounting rules require, even after you close your account.

9. Email & SMS

We may send you account-related emails, such as sign-in messages, security notices, reminders, receipts, workshop updates, and important service updates.

If you opt in, we may also send helpful tips, resources, and Find Love Safely updates by email or SMS. SMS is optional. Message and data rates may apply.

• Reply STOP to any text to unsubscribe.
• Reply HELP for help.
• Every marketing email has a one-click unsubscribe link.

10. Cookies & Tracking

We use local storage and similar tools on your device to keep you signed in, remember your settings, and help Compass work properly. We do not use third-party advertising cookies or cross-site trackers.

11. How to Delete Your Information

You can delete your scan history, Haven sessions, and certain progress information from your account. To request deletion of your full Compass account, email info@findlovesafely.com or use the form below. We will respond within 30 days.

In some cases, we may need to keep limited information for legal, billing, security, fraud prevention, or operational reasons.

12. Your Privacy Rights

Depending on your state, you may have the right to see, correct, delete, or get a copy of your personal information. Email info@findlovesafely.com to make a request. If we say no and your state gives you the right to appeal (like Minnesota and Colorado), tell us you want to appeal and we will take another look. We will never treat you worse for using your privacy rights.

13. Age Requirements

Compass is designed for adults age 18 and older and is not intended for children or teens under 18. We do not knowingly collect information from anyone under 18. If you believe someone under 18 has created an account or given us information, contact us and we will delete it.

14. Changes to This Policy

If we change how we handle your information, we will update this page and the “Last updated” date at the top.

15. Contact

Compass is operated by Find Love Safely, LLC.
P.O. Box 252, Scandia, MN 55073

Privacy questions? Email info@findlovesafely.com.